If sky-high phone bills hinder your business growth, it's time to cut the cord and boost communication.
If you want to upgrade your communication system or switch to a more cost-effective solution, consider voice-over-internet protocol (VoIP). India's booming internet infrastructure makes VoIP a perfect choice, offering feature-rich cloud-based services for voice calls, video conferencing, messaging, and online meetings.
VoIP can revolutionize your business. Imagine lower costs on local and international calls, increased mobility for remote teams, and a boost in overall productivity. These factors contribute to a more efficient and accessible operation, paving the way for long-term success.
But because there’s a multitude of VoIP providers in India, choosing the right one might feel overwhelming. This guide gives you what you need to navigate your options and unlock the perfect VoIP solution for your business.
These software solutions are ranked using an algorithm that calculates customer satisfaction and market presence based on reviews from our user community. For more information, please check out our G2 Research Scoring Methodology.
Explore the top contenders in the Indian VoIP market to select the solution that will propel your business communication to new heights.
* These are the leading VoIP service provider solutions from G2’s Winter 2024 India Regional Grid® Report.
Get ready to look for the best VoIP service providers in India to keep your business competitive in this age of connected communication.
G2’s Winter 2024 India Regional Grid® Report
Zoom is a comprehensive, intelligent collaboration platform that simplifies remote communication. Zoom technology prioritizes people to create meaningful connections, support collaboration, and foster creativity with solutions like team chat, phone, meetings, omnichannel cloud contact center, smart recordings, and whiteboards.
Some of the best features of Zoom are:
All plans are per user month and billed annually. The price is converted at ₹82/USD.
“Zoom has been a game-changer for me! The video quality is top-notch, and it feels like we're in the same room, even miles apart. I love how easy it is to hop into meetings – just a click, and I'm there. It's the best software when you want your whole team in a single place. Zoom has become my go-to for hassle-free and reliable virtual meetings, connecting me effortlessly with colleagues and clients. Zoom isn't just a tool for me; it's like having a virtual coffee chat with my team. It has made remote work feel more connected and way less lonely.”
- Zoom Review, Harsh K.
“In larger meetings, it might be a little difficult to keep everyone interested. It could feel busy on the interface, and it might be difficult to facilitate conversations easily. Furthermore, sporadic network problems could cause minor disruptions to the meeting's flow. One of the biggest issues I've faced is that sometimes, as I enter into meetings, Zoom updates itself. Additionally, group meetings in the free version have time constraints.”
- Zoom Review, Amit S.
Zoom has offices in Mumbai and Bengaluru.
Address: 1st Floor, Trade Garden, Senapati Bapat Marg Lower Parel, Mumbai 400013
Phone: +1 (888) 799-9666
Get in touch with Zoom’s sales team here.
Webex Calling is a cloud-based business phone system designed for mid-sized companies. It replaces traditional on-site phone infrastructure with a feature-rich solution accessible from any device. Webex Calling integrates with other Webex applications for a unified communication experience so users can make and receive calls, message colleagues, and hold video meetings.
Some popular features of Webex Calling include:
"Webex Calling's user-friendly interface has streamlined our internal communication. Placing and receiving calls from any device feels natural, and integration with our workflow was seamless. It acts as a central hub, smoothly integrating with Webex meetings and messaging for a unified communication experience. We use it extensively throughout the day, from internal meetings to brief client calls. While occasional minor technical issues arise, customer service has always been prompt and helpful in resolving them. Overall, Webex Calling has significantly enhanced our communication capabilities."
- Webex Calling Review, Agam S.
“Webex Calling operates on the cloud. Hence, a strong internet connection is necessary for it to work correctly. If your internet connection is unstable, you may encounter dropped calls or poor call quality.”
- Webex Calling Review, Minu V.
Webex Calling does not have a local presence in India. However, you can get in touch with their sales team here.
Vonage Business Communications (VBC) is a cloud-based VoIP platform designed to enhance collaboration and facilitate business interactions. VBC offers features like voice calls, messaging, video conferencing, and faxing, which are all accessible from any device. By integrating existing workflows and centralizing communication channels, VBC fosters seamless cooperation and improves overall business efficiency.
Some popular features of VBC are:
All plans are per user month and billed annually. The price is converted at ₹82/USD.
“Vonage is the best and simplest VOIP calling software at par. It can be used on a cellphone or through a computer desktop. Voicemails are convenient, and SMS texts are ordered separately for in-house employees and outside contacts. The Report generation feature in Vonage helps analyze the weekly inbound and outbound calls to determine accurate productivity for myself and team members.”
- Vonage Business Communications Review, Amy C.
"I have experienced frequent glitches with this VoIP. We regularly encounter moments where neither I nor my colleagues can hear the other party. Static also disrupts calls at times. Though restarting the service usually resolves these issues, the inconvenience is significant."
- Vonage Business Communications Review, Vanessa A.
Vonage Business Communications does not have a local presence in India. However, you can get in touch with them here.
Nextiva is a unified customer experience management (CXM) business that provides AI-powered solutions. It offers VoIP phone service, video conferencing, messaging, and collaboration tools, all accessible through its single platform. With centralized communication for improved efficiency, Nextiva empowers remote teams to collaborate and enhances the customer experience through features like call routing and analytics.
Some of Nextiva’s popular features are:
All plans are per user month and billed annually. The price is converted at ₹82/USD.
“Nextiva's cloud-based VoIP phone system is straightforward to implement and manage. The customer support is top-notch. With many features expected from a VoIP leader, Nextiva provides many online knowledge base articles and videos. The system integrates seamlessly with various devices, phones, headsets, operating systems, apps, and more. These features make Nextiva an obvious choice for a reliable phone system for businesses of all sizes. Having implemented Nextiva at two companies, I wouldn't consider switching to another provider! Thank you, Nextiva, for a comprehensive, feature-rich, and reliable system.”
- Nextiva Review, Kevin Von G.
“Depending on how you use Nextiva on a day-to-day basis, the backend setup for call centers can be a little tricky.”
- Nextiva Review, Dustin A.
Yes, Nextiva has an office in Bengaluru.
Address: 91springboard, 7th Floor Trifecta Adatto, 21 ITPL Main Road Garudachar Palya Mahadevapura, Bengaluru 560048.
Get in touch with their team here.
OpenPhone is a collaborative cloud-based calling and messaging solution designed to make business communication intuitive and effective. This powerful, yet easy-to-use, platform transforms how your team manages customer and contact relationships. With deep integrations and customizable features, OpenPhone empowers businesses to increase productivity, elevate customer satisfaction, and ultimately drive growth.
OpenPhone’s popular features include:
All plans are per user month and billed annually. The price is converted at ₹82/USD.
“In just two weeks with OpenPhone, I can confidently say it's the best value and service I've encountered. As a business owner of over 20 years, I've experimented with numerous providers. OpenPhone fulfills all my specific client communication needs while offering unexpected bonuses. I hadn't even considered porting my number, but it was a breeze, even though Comcast initially claimed I needed a new cell phone plan with a contract. Thankfully, OpenPhone handled the porting process quickly and efficiently. Setting up my account was intuitive and hassle-free.”
- OpenPhone Review, Wendy C.
“There have been some bugs, dropped calls, and bad connections. One area that disappoints me is the availability of features. While I appreciate the development of new functionalities, I find it frustrating that essential features like call transfer are restricted to premium plans. I believe such core functionalities should be accessible to all users.”
- OpenPhone Review, Leif E.
OpenPhone does not have a local presence in India. However, you can get in touch with their sales team here.
Dialpad Ai Voice revolutionizes business communication, empowering teams to stay on task from any device. This intelligent phone system uses built-in AI to transcribe calls and generate summaries with action items delivered directly to your inbox. After a short setup of just a few minutes, you can seamlessly switch between calls, video conferencing, and messaging within a unified workspace. Dialpad Ai Voice also integrates effortlessly with essential business applications like Google, Microsoft, and Salesforce.
Some popular features of Dialpad Ai Voice are:
“This software is great for a wide variety of platforms. The transcription is excellent. It boasts a well-designed admin panel with extensive controls and analytics. The account team is quite flexible with license counts. Furthermore, it can be adapted to a multitude of situations (user phones, main lines, conference room calling, etc.), making it a versatile solution for addressing a broad range of communication needs.”
- Dialpad Ai Voice Review, Patrick M.
“To enhance departmental efficiency, I propose greater call handling and routing flexibility. Additionally, incorporating third-party integrations into the channels feature would position this software as a viable contender to replace basic Slack functionality, enabling us to consolidate our technology stack. Furthermore, adding notes, assigning calls, or initiating chats within departmental call logs and voicemail inboxes would improve clarity by indicating if a missed call has been addressed.”
- Dialpad Ai Voice Review, Brandon L.
Genesys Cloud CX is a cloud-based software solution designed to improve customer experience (CX) management. It allows businesses to centralize and optimize interactions across various channels, including voice, digital messaging, and artificial intelligence (AI). This comprehensive platform facilitates quick problem resolution, personalized customer interactions, and integration with existing business systems, fostering a more positive and efficient customer journey.
Some well-known features of Genesys Cloud CX are:
All plans are per user month and billed annually. The price is converted at ₹82/USD.
“Built using microservices and emphasizing the application programming interface (API) platform, Genesys Cloud CX is clearly a highly recommended contact center platform. The huge documentation on the resource center, its community, and developer forum add to it.”
- Genesys Cloud CX Review, Somik M.
“Genesys reporting and dashboards are clunky. Line charts make insights difficult, filtering is poor, and exporting for custom graphs is tedious. Agent login issues, connection drops, and audio/mic problems hurt customer experience. Unannounced UI changes and limited bounce call tracking in Performance Workspace hinder effective management.”
- Genesys Cloud CX Review, Heena P.
While Genesys Cloud CX itself does not have a local presence in India, Genesys has offices in Chennai and Hyderabad.
Address: Genesys Telecom Labs India Pvt Ltd. Global Info City Park, Block C, 7th Floor, Plot No. 40, M.G.R Salai, Perungudi, Chennai - 600096
Phone: +91 44 6925 8001
Aircall’s business phone system is designed to make communication easier for customer-facing teams. It replaces traditional phone lines with a software application, allowing employees to make and receive calls from anywhere with an internet connection. Aircall includes features that enhance productivity, such as real-time analytics and integrations with popular business tools. This lets managers gain valuable insights and optimize team performance while ensuring a seamless customer experience.
Some well-known features of Aircall are:
All plans are per user month and billed annually. The price is converted at ₹82/USD.
"Fixed pricing was the primary reason we switched to Aircall. The user experience is excellent, both in the apps and the browser/dashboard. Everything is intuitive and straightforward to use and set up. Aircall offers all the calling features you need, along with an API for custom integrations. Additionally, customer support has been very responsive throughout our experience."
- Aircall Review, Brett C.
“The text functionality within Aircall could be enhanced. Specifically, the integration with HubSpot CRM could benefit from an automatic ticketing system similar to the one used for phone calls. Currently, manually creating tickets for incoming text messages is time-consuming and less efficient than the automated phone call process.”
- Aircall Review, Mischa B.
CallHippo is a next-generation virtual phone system designed for startups and small teams. It facilitates global communication by offering international and local phone numbers, which allows employees to make and receive calls from anywhere with an internet connection. CallHippo includes features that enhance team productivity, such as call forwarding, recording, and analytics. This enables businesses to refine workflows, optimize call routing, and gain valuable insights into customer interactions.
Some of the well-known features of CallHippo are:
All plans are per user month and billed annually. The price is converted at ₹82/USD.
"What I like best about CallHippo is that it's cloud-based, allowing me to log in and access the system from anywhere. Another feature I appreciate is the call recording facility and the ability to access recordings via API. Keep up the good work!"
- CallHippo Review, Amit D.
"The application interface is very difficult to use. Additionally, the desktop/laptop interface lacks notification functionality on the dialer."
- CallHippo Review, Akber K.
CallHippo has an office in Ahmedabad.
Address: Appitsimple Technologies LLP D-3 Signature 2 Business Park Sarkhej Sanand Cross Road Sarkhej, Ahmedabad 382210
Phone: +917041848668
Email: sales@callhippo.com
Truecaller for Business offers a Verified Business Caller ID, which empowers businesses to establish trust and enhance customer communication. The technology maintains an organization’s brand reputation by countering the actions of frauds, who leverage unknown caller IDs to spam customers. This service also includes risk intelligence, personalized communication with APIs, and fraud prevention, ensuring a scalable communication experience and easy integration.
Some of the well-known features of Truecaller for Business are:
“Truecaller helps me identify spam callers quickly. Especially as a recruiter, it's incredibly helpful to instantly find out if a call is spam or from an unknown number. This is crucial when I receive a high volume of calls, and Truecaller helps me by going through an extraordinary process to obtain the correct details. It's one of the best spam filtering applications available.”
- Truecaller for Business Review, Manoj K.
“Customers who are less satisfied with our process might label us as spam. Unfortunately, identifying these dissatisfied customers can be challenging. However, if we could implement a notification system, we could proactively contact them and address any shortcomings in our process.”
- Truecaller for Business Review, Kishore K.
Truecaller for Business has offices in Bengaluru, Mumbai, and Gurgaon.
Address: Sunriver 5th Floor, Embassy Golf Links Business Park Challaghatta, Bengaluru 560071
A. The advantages of using VoIP in India include the following:
A. Here are the most popular categories of VoIP.
A. Selecting the perfect VoIP solution for your Indian business requires a multi-pronged approach. Here's what to consider.
Also keep in mind that many providers offer free trials. Before committing, use them to test call quality, user interface, and features specific to your needs.
A. VoIP can be safe for your Indian business, but here's what to look for.
A. G2's Enterprise India Regional Grid® represents software usage in the Indian subcontinent. We have algorithmically ranked the VoIP service providers based on data from product reviews submitted by G2 users in India. This information helps Indian software buyers make informed decisions. G2's Asia Pacific headquarters in India also houses one of the company's largest workforces. Find us here: 1st Sector, HSR Layout, Bengaluru, Karnataka, 560034.
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