Kelly Fiorini is a freelance writer for G2. After ten years as a teacher, Kelly now creates content for mostly B2B SaaS clients. In her free time, she’s usually reading, spilling coffee, walking her dogs, and trying to keep her plants alive. Kelly received her Bachelor of Arts in English from the University of Notre Dame and her Master of Arts in Teaching from the University of Louisville.
What is a unified customer experience? Unified customer experience means creating consistent...
by Kelly Fiorini
What is skills management? Skills management is the practice of understanding employees’ talents...
by Kelly Fiorini
What is product engagement? Product engagement is a method of gauging how customers interact with...
by Kelly Fiorini
What are reports and dashboards? Reports and dashboards are often discussed together, and both...
by Kelly Fiorini
What is ad creation? Ad creation is the process of developing advertisements to promote a company...
by Kelly Fiorini