Live events are back, and in 2026, they are bigger and more confident than at any point since before the pandemic. The catch is only that the costs are climbing, and every team is now under pressure to prove its events actually drive results.
Planning events, budgeting for them, or making the case for event management software means navigating shifting formats, tighter budgets, and competing market claims, and the right statistics make those calls easier.
For this event industry statistics guide, I pulled together current market research and G2's own review data from people who run events on these tools every day. What follows covers market size, format mix, budgets, ROI, AI adoption, and where buyers say the software still falls short, whether you're planning your 2026 calendar, choosing a platform, or building a case for investment.
Here is a snapshot of where the event industry stands this year, across market size, formats, effectiveness, technology, and cost.
| Theme | Key event industry statistics | What G2 data shows | What it means |
|---|---|---|---|
| Market size | The global events industry reaches about $2.5 trillion by 2035, a 6.8% CAGR | The G2 Grid for virtual event platforms grew from 30 products in 2021 to 72 in 2026 | Buyer spending keeps compounding, and supply has grown even faster than demand |
| Format mix | 63% of B2B events are in person, 33% virtual, and 4% hybrid | Hosting large virtual and hybrid conferences is among the most-cited use cases in reviews | In-person is the default again; virtual is the always-on complement |
| Budgets and cost | More than 70% of meeting professionals expect event costs to rise in 2026 | Pricing is the single most-cited complaint in virtual-event-platform reviews | Budgets are holding, but the story is cost discipline, not free spending |
| Effectiveness and ROI | The share of organizers who struggle to prove event ROI fell from 70% to 40% | Average payback period from virtual event software is 11 months and user adoption rose from 59% to 65% | Teams are finally proving events drive results, not just attendance |
| AI in events | 95% of organizers expect their use of AI in events to increase | Satisfaction with the operational features AI augments stayed high (event configuration 93%, agenda 92%) | AI is moving from experiment into the operational backbone of planning |
| Attendee expectations | 84% of attendees say conversations with experts are crucial to a good event | One-to-one networking is the lowest-rated engagement feature (88%) and slipping | The bar has risen: attendees want substance and human access, not spectacle |
| What's next | The B2B exhibition sector is forecast to grow 2.1% in 2026 | Category satisfaction is holding (NPS 79) as the field consolidates around proven leaders | Growth is steady and disciplined, consolidating around platforms that have proven themselves |
G2 data points are drawn from the Summer 2021 and Summer 2026 Grid Reports for Virtual Event Platforms. Figures are subject to change as new reviews arrive.
To keep this list accurate and current, I combined primary research from the organizations that produce these numbers with G2's own review data.
The event industry is a trillion-dollar market that is still growing steadily, but the exact headline number depends on where you draw the boundary around "events." Firms that count the entire experience economy land in the trillions, while those that count only event software land in the tens of billions. Both are measuring real things; they are just measuring different things.
is the projected size of the global events industry by 2035, growing at a 6.8% CAGR.
Source: Allied Market Research
The supply side has grown to match the spending. The number of virtual event platforms that qualify for the G2 Grid more than doubled in five years. More than 200 platforms are listed in the category overall today.
| Virtual event platforms on the G2 Grid | Summer 2021 | Summer 2023 | Summer 2026 |
|---|---|---|---|
| Products that qualified for the Grid | 30 | 73 | 72 |
Want to compare tools as you read? Explore the Virtual Event Platforms category on G2.
In-person events are firmly back at the center of the industry in 2026, and the mood around them is the most confident it has been in years. Virtual and hybrid formats have not disappeared; they have settled into a durable supporting role that extends reach rather than replacing the room.
total number of products listed on G2's Event Management Software category.
Source: G2
Among B2B event programs, the format mix has settled, with in-person the clear default and virtual a steady supporting channel:
| Event format | Share of B2B events in 2026 |
|---|---|
| In-person | 63% |
| Virtual | 33% |
| Hybrid | 4% |
Source: Bizzabo (anonymized, aggregated across mature B2B event programs; not a whole-industry figure).
| Region | Share of meeting professionals optimistic about 2026 |
|---|---|
| North America | 93% |
| Europe | 91% |
| Latin America | 79% |
| Asia-Pacific | 74% |
Source: Amex GBT, 2026 Global Meetings & Events Forecast.
The practitioner signal behind that format mix.
Source: G2 reviews, Virtual Event Platforms.
Want more on the video and webinar formats behind virtual events? See G2's video marketing statistics.
Events have moved from brand moments to revenue infrastructure, and the data in 2026 increasingly treats them that way. Attendees show up to do business, and organizers are getting noticeably better at proving the return.
That improvement signals meaningful progress: more teams are gaining clarity around how events influence business outcomes, not just attendance and satisfaction. The tooling is catching up, too — 36% of organizers now use data and ROI measurement tools, and 28% use AI for post-event evaluation.
Reviewers do not just assert that events pay off; they quantify the return, and that return has improved as the category matured.
| ROI signal (G2 reviewers) | Summer 2023 | Summer 2026 |
|---|---|---|
| Average estimated payback period | 13 months | 11 months |
| Average user adoption | 59% | 65% |
Source: G2 Grid data (ROI)
Payback from virtual events software is now under a year, and adoption is rising. The use cases reviewers cite most when describing payback are running webinars for lead generation and pipeline, and proving sponsor and event value through analytics and CRM integration.
Events increasingly aim to deepen relationships and revenue, not just generate leads; for that data, see G2's customer retention statistics.
Budgets are holding up in 2026, but the story is cost discipline rather than free spending. Most teams expect to spend more simply to run the same events, and they are planning growth cautiously. More than 70% of meeting professionals expect meeting costs to rise in 2026.
The macro budget pressure shows up directly in what buyers complain about. Across the 100 most recent G2 reviews of virtual event platforms, pricing was the single most-cited drawback, named in roughly a quarter of them and ahead of every other complaint (customization, then the learning curve). Smaller organizations feel per-event and tier-gated pricing most acutely.
AI is the defining technology shift in events this year, and adoption is moving from experiment to everyday workflow. The clearest near-term wins are in the operational and content-heavy parts of planning rather than in flashy attendee gimmicks.
The use cases they expect to lean on most in 2026 cluster around communication and matchmaking:
| Top expected AI use case for 2026 | Share citing it |
|---|---|
| Event communications | 35% |
| Attendee and sponsor matchmaking | 35% |
| Creating creative event themes | 34% |
Source: Amex GBT, 2026 Global Meetings & Events Forecast.
AI is landing on the operational features buyers rely on most, and those features have edged up or held over five years.
| Feature (G2 buyer satisfaction) | Summer 2021 | Summer 2026 |
|---|---|---|
| Event configuration | 91% | 93% |
| Online event agenda | 90% | 92% |
| Interactive content | 90% | 90% |
Source: G2 Grid data (feature comparison) and analysis of G2 reviews.
Attendee expectations have risen faster than many programs have kept up with. People come for substance and human access, and they judge an event by whether it helped them meet a concrete goal.
of attendees say conversations with subject-matter experts are crucial to a good event.
Source: Freeman
When asked what most improves personalization, organizers split evenly between content and on-site experiences:
| What most improves attendee personalization | Share of organizers |
|---|---|
| Content personalization | 40% |
| Personalized on-site activations | 40% |
| Personalized marketing communications | 15% |
| Event app personalization | 5% |
Source: Bizzabo, 2026 State of Events.
One-to-one networking has slipped from 90% buyer satisfaction in 2021 to 88% in 2026 — the only engagement feature to decline, falling from among the highest-rated to the lowest in its group. The drop tracks the networking-effectiveness gap organizers report.
Attendees research online before they ever commit to an event; for how that discovery works on search, see G2's SEO statistics.
This is the part no aggregator can replicate: what verified buyers report after actually using event software. The picture is a crowded, highly rated category where satisfaction is strikingly high and the leaders are a mix of specialists and large horizontal platforms.
Buyer satisfaction stayed consistently high from 2021 to 2026, even as the field more than doubled:
| Feature | Summer 2021 | Summer 2023 | Summer 2026 |
|---|---|---|---|
| Likelihood to recommend | 93% | 93% | 93% |
| Net Promoter Score (NPS) | 79 | 78 | 79 |
| Quality of support | 93% | 94% | 94% |
| Ease of use | 91% | 91% | 91% |
Source: Average satisfaction ratings from G2 Grid data, Summer 2021, 2023, and 2026.
The reviewer base has drifted steadily upmarket: small-business share has fallen and enterprise has risen every year.
| Customers by size (share of reviewers) | Summer 2021 | Summer 2023 | Summer 2026 |
|---|---|---|---|
| Small business | 57% | 55% | 52% |
| Mid-market | 27% | 29% | 30% |
| Enterprise | 16% | 17% | 18% |
Source: G2 Grid data (customer segment).
The 2026 Grid leaders, ranked by G2 Score, pair specialists with large horizontal platforms:
| Product | G2 Score | Satisfaction | NPS |
|---|---|---|---|
| Zoom Events and Webinars | 89 | 79 | 69 |
| vFairs | 88 | 100 | 84 |
| Webex Events and Webinars | 85 | 74 | 86 |
| RingCentral Events | 82 | 67 | 69 |
| Remo Conference | 81 | 93 | 67 |
| Livestorm | 80 | 97 | 65 |
Source: G2 Grid Report for Virtual Events Software, Summer 2026.
Buyers rate the platforms highly across every capability area, grouped here the way the Grid measures them:
| Capability area | Highest-rated features (G2 satisfaction, 2026) |
|---|---|
| Administration | Event configuration 93%, speaker access 90%, advanced reporting 89% |
| Engagement | Online agenda 92%, interactive content 90%, 1:1 networking 88% |
| Virtual experience | Webcasting integrations 89%, virtual lobby 89%, cross-device 89% |
Source: G2 Grid data, Summer 2026 (feature comparison).
What this adds up to: the supply-side crowding from the market-size section meets a buyer base that is, on the whole, very satisfied (a 93% likelihood to recommend), adopting broadly, and getting payback inside a year. The recurring friction is cost and customization, not whether the software works.
is the NPS across virtual event platforms on G2, with a 93% likelihood to recommend.
Source: G2 Grid Report for Virtual Event Platforms, Summer 2026
The near-term outlook is steady growth on every measure that matters, with AI and measurement maturing fastest. The forecasts that carry dates point the same direction: up, but at a disciplined pace.
On G2, the category's reshuffling shows no sign of stopping. After the post-pandemic rush the field has consolidated, and the leaders that remain are pulling ahead — expect continued consolidation around the proven platforms.
The throughline of 2026 is confidence with discipline. The event industry is large and still growing, in-person is unambiguously back, and buyers are happier with their tools and better at proving return than they were even a year ago. At the same time, costs are rising, budgets are cautious, and attendees expect more substance for their time.
For anyone planning events or buying event software this year, the practical reading is that the bet on in-person and hybrid is safe, the case for measuring ROI has never been easier to make, and the smartest place to apply AI is the operational backbone rather than novelty. The platforms exist, and they work; the differentiation now is cost control, customization, and turning attendee engagement into a pipeline.
Planning your events calendar? Explore event registration and ticketing software on G2 to compare the platforms that handle sign-ups and ticketing.
*This article was originally published in 2024. It has been updated in 2026 with new data and analysis.