For every business, attending to consumer queries is crucial.While there are conflict resolution systems, sometimes customers seek urgent answers. Using traditional chatbots or knowledge base tools means indulging in repetitive loops of queries and breaking customer experience.
With the recent wave of AI, companies are now giving a shot to AI agents that contextualize and digitize services for consumers. These AI agents initiate smart conversations, automate service desk operations and boost customer efficiency. Having AI agents on behalf of service representatives also optimizes the resolution process for consumers.
Equipped with advanced AI chatbot capabilities and natural language processing (NLP) technology, AI agents revolutionize stakeholder communication by delivering personalized, efficient conversations. Here are the 10 best AI agents which you can check out in 2024.
These software solutions are ranked using an algorithm that calculates customer satisfaction and market presence based on reviews from our user community. For more information, please check out our G2 Research Scoring Methodology. Some user reviews may have been edited for clarity.
These AI agents are often referred to as intelligent virtual assistants, which connect virtually with stakeholders and solve their issues in a mindful way. Be it web, chat, email, or telephony, these agents resonate with user sentiments and build a personal touch with customers.
Let's explore these ten AI agents in detail and take a closer look on their internal functioning.
1. Kore.AI
2. IBM watsonx Assistant
3. Genesys Cloud CX
4. Twixor
5. Microsoft Power Virtual Agents
6. Leena AI Autonomous Agents
7. Botpress
8. Moveworks
9. Hyro
10. Conversica
* These are the leading AI agents from G2’s Summer 2024 Grid® Report.
Kore.ai integrates with websites, emails, or telephony to solve consumer challenges, provide quick solutions, and empathize with end consumers. It has been delivering trusted AI strategy resources for companies and is a leading innovator in generating mass-scale and human-like feedback for internal and external stakeholders.
With the inclusion of real-time call integration and website integration, Kore.ai can deliver personalized responses on a notable trigger or prompt. These triggers can be textual, spoken commands, or facial expressions over a face detection process. With inbuilt reinforcement learning with human feedback (RLHF), this platform detects the sentiments and extreme emotions of the end users and plans out a course of action.
Here are a few notable Kore.ai’s features to consider:
Kore.ai's pricing is as follows.
“Kore.AI is the best platform that helps people develop chatbots and virtual assistants. It is a no-code and low-code platform where we can create chatbots easily. And the best part is they make us learn by training us and helping us understand the concepts about how to build and test the bot, which helps me to get the best human-friendly bot.”
- Kore.ai Review, Shiva Kumar B.
“Maybe documentation could have more examples around the concepts.”
- Kore.ai Review, Vibha C.
IBM watsonx Assistant is powered with conversational intelligence and chatbot qualities that empower you to build dynamic consumer journeys. These tools have an underlying deep learning and large language model (LLM) based architecture that crafts smart responses and integrates feedback in tech stack in real time.
IBM watsonx Assistant also remotely administers data across a large number of attribution sources and organizes it safely to maintain robust data warehouses for a company.
IBM watsonx Assistant offers a plethora of agile features to streamline customer communication.
IBM watsonx Assistants has three main pricing plans listed as follows:
"I appreciate the wide range of customization options provided by IBM watsonx Assistant. Once you get over the first lesson, its powerful features make it an excellent automation tool. AI can be powerful, and it’s a key component of managing customer interactions and internal processes. The ability to interface with different platforms is also a key advantage, allowing for flexibility in implementation across tools."
- IBM watsonx Assistant Review, Siddharth D.
"As the user of this tool, The initial learning curve associated with configuring fine tune AI Models will be little bit challenging here and we can improve the documentation and more tutorial videos so that users can implement the things very faster. But overall I don't dislike anything about this tool."
- IBM watsonx Assistant Review, Ragh A.
Genesys Cloud CX offers a suite of call tracking, inbound calling and call analytics integrations to route calls at the right time and offer a full-blown digital customer experience. The cloud telephony and predictive analytics integrations cut deep into consumer sentiments and deliver the right call metrics to teams. The robust capabilities of machine learning combined with an automated calling coverage across contact centers aids in faster resolution for customers across borders.
Genesys Cloud CX extends digital automation to small, mid and enterprise level business and deliver powerful calling agents to takeover the customer service processes. In case of complicated queries, agents are trained to route it to a human representative after interpreting the user trigger.
Below are some of the notable features of Genesys Cloud CX.
Genesys offers three types of pricing for various areas of service of a business.
“The best thing about Genesys is that it is cloud-based, so anywhere you can get an internet connection, you can work! An admin like me, can make changes on the fly.”
- Genesys Cloud CX Review, Nicholas T.
“Customization options are fewer, and support teams need to be involved in deep customization.”
- Genesys Cloud CX Review, Subrat S.
Twixor offers a generative AI and LLM-powered system that can interact with customers across different content channels, messaging channels, and interactive voice response systems (IVR). It creates a personalized and dynamic journey for customers with intelligent process automation and agent conversational intelligence.
Twixor builds a holistic digital experience for your customers and clients so that they won't feel the need to ring your bell for the second time.
Twixor has tailored pricing plans for you based on the number of integrations or features you require.
"We have embedded Twixor into our platform to send automated communication to our customers who use ZapScale to enhance their customer success. Twixor's features has helped us with our customer success communication front.
Our customers have really appreciated the over-and-beyond messages on onboarding, training reminders, and so on. So far, our tech team has no trouble operating Twixor with our platform. Very easy to integrate and quite niche in the market."
- Twixor Review, Jaya C.
"I would appreciate more detailed analytics on campaign performance to fine-tune our marketing strategies."
- Twixor Review, Prachi S.
Microsoft Power Virtual Agents offers a powerful integrated data environment to create, test, and launch virtual AI assistants for helpdesk operations. These agents can engage in creative conversations, give support to the end user and try to minimize ticket numbers for the business.
In case the query appears complicated, these agents can refer to past conversational experiences and give the entire premise to a human representative.
Here are some top rated features of Microsoft Power Virtual Agents:
Microsoft Power Virtual Agents charges $1.00 for 2000 sessions per tenant per month where one session equals 60 minutes of conversation between user and bot.
"If you’re looking for a tool to create a custom AI chatbot, I highly recommend checking out Microsoft Power Virtual Agents. What I love about this tool is that you can create chatbots without any coding experience. The setup process is incredibly user-friendly. You simply create your chatbot topic, set up questions and answers, and publish. The best thing is that you can test your bot in real time on the same window. In my experience, Microsoft Power Virtual Agents is a great choice to enhance your customer support and engagement. Test it out, you'll find it as beneficial as I have."
- Microsoft Power Agents Review, Furqan R.
"The learning curve can be steep for beginners, and certain advanced customization options might feel limited for experienced users. Additionally, pricing structures can be a drawback for some users."
- Microsoft Power Virtual Agents Review, Sudeep C.
Leena AI Autonomous Agent offers a parent-child agent mechanism that triggers responses across all applications in a business framework. It doesn't require multiple integrations but can offer personalized knowledge base support or query rerouting on new email, SMS, or calls.
Leena AI Autonomous Agent offers a friction-free experience and support against government and regulatory compliance standards to businesses so that they can roll out contextual experiences for their product based on suggestions and thoughtful feedback from the reviewers while maintaining a stable net promoter score. The reason companies are able to level their consumer satisfaction is the urgent and prompt-based learning of the platform, which detects consumer sentiments and gives them holistic support.
Below are some of the notable features of Leena AI Autonomous Agent:
Leena AI Autonomous Agent pricing isn’t available on the website. You can contact the team for more information. G2 suggests its pricing is 12% less expensive than other HR Service Delivery products.
“Flexibility and adaptability. Skilled technical team. Policies are now available to thousands of employees at the click of a button. This is first of a kind implementation done in GCC, and we are glad to be working with such a competitive team.”
- Leena AI Autonomous Agent Review, Sahana K.
“It could work on better third-party tool integration, bug fixes, and continuous improvement.”
- Leena AI Autonomous Agent Review, Shravya T.
Botpress offers compatible AI integrations so that companies can build, test, deploy, and launch agents on different mediums to operationalize their customer experience. You can set automated responses, intelligent routing, audio generation and transcription, and real-time CRM updates all in a centralized window and scale your customer service and query resolution process across all departments.
The system is trained on an underlying LLM architecture, which triggers an external simulation and directs the client or customer to the most tangible solution.
Botpress works on a generative AI architecture that encompasses the following features:
Botpress has a free plan and a paid plan, which you can explore as per your proposal requirement.
"The simplicity in nature. As a developer, I understand both sides of the coin per se: the side that understands the underlying mechanics of a system and the side that can only see the interface or the "face of the coin," which Botpress takes into account both the experienced and non-experienced user. When I initially started using Botpress, I had no prior knowledge of AI or chatbot integration; I just presumed AI required A LOT of if statements and complex algorithms... which, in some cases, it does, of course, but not to build a Botpress BOT:). The workflow structure is easy to understand, and the JavaScript integration caters for experienced devs to take more control of their bots."
- Botpress Review, Tinotenda M.
"While Botpress is versatile, its handling of reusable functions needs refinement. Currently, having to replicate functions across each execute node is inefficient and time-consuming. The platform would greatly benefit from a feature that allows users to create custom nodes or reusable functions that can be easily called within any part of the bot flow."
- Botpress Review, Juan Pablo T.
Moveworks uses a combination of large language models (LLMs) to address employee and customer queries and automate repetitive tasks within business applications. This platform offers a co-pilot interface to consolidate query processes, reduce helpdesk matrixes, and maintain open-ended communication with internal and external stakeholders.
Customers have certified that this tool's assistance and coverage have made their lives easier and increased brand loyalty and trust. The agents perform within a web arena, narrowing down responses based on follow-up questions and closing tickets faster.
Below are some of the notable features of Moveworks.
Moveworks pricing isn’t available on its website. You can contact the team to get a quote.
“Moveworks made our organization's adoption of AI achievable in a short period, and the return on investment (ROI) was instantly evident. Since launching our bot, Herbie, in late 2019, we continue to shatter our goals as we leverage more of Moveworks functionalities, delighting our customers."
- Moveworks Review, David K.
“The downside is getting adoption and making people understand the importance of streamlining and automating processes. Some people are just used to picking up the phone and calling the help desk, so we must convince them this is the way.”
- Moveworks Review, Andre G.
Conversica offers conversational intelligence integrations to improve your revenue generation potential across consumer channels. With deep integration of NLP, it analyzes buyer touchpoints and increases buyer time-to-market to improve conversion potential.
Conversica also offers customized templates, AI bot-integration and productivity benefits so that your sales, marketing and customer success teams can clench low hanging fruits and pay attention to the right customer.
Highly-rated features of Coversica
Below are some of Conversica's notable features.
Conversica pricing is available on request. You can contact the team to get a quote.
“The platform is relatively easy to use with the ability to present reasons why a lead was categorized incorrectly as needed. Our support team from Conversica is amazing and have been very responsive. We also had great success implementing Conversica and integrating the platform with Marketo."
- Conversica Review, Sarah H.
“The biggest negative is the overall price. We see ROI, but it is still expensive. It would be nice to be able to control some of the conversations and admin features as well, but I am nitpicking.”
- Conversica Review, Jeff G.
Hyro takes the capability of a website chatbot or IVR to another level by contextualizing conversations and adapting to quick conflict resolutions. It offers a generative AI-powered adaptive communication platform that adjusts responses based on tone shifts and expressions of user commands. Based on the number of engaged users and helpdesk agents, Hyro remotely administers system updates and versioning so that customers receive satisfactory service.
Hyro offers user-friendly and responsive features for operational teams to run their business commitments easily.
Hyro hasn't revealed it's pricing on the public web. To know more, get in touch with them via the official website.
"We were considering a few different vendors in conversational AI, and ultimately were impressed by the idea of not having to build out each conversational flow (like with Drift, Kore, etc). Hyro didn't disappoint; I didn't have to expend resources to have my team learn conversation design, and the lead generation and qualification use cases (out of the box) worked well. Fast forward three months, and we're handling 27% more conversations with leads that interact with us on the website than before. Conversion rates are up too."
- Hyro Review, Oded O.
"It seems to me Hyro is growing quickly and that obviously entails some growth pains. Their team keeps adding new features and making changes in their dashboards and insights settings. Sometimes it's hard to keep track, but I guess you could look at it as a positive too."
- Hyro Review, Victoria O.
Tip: If you are looking to take your chatbot abilities to the next level and provide seamless web experience to customers, check out best AI chatbots in 2024.
AI agents provide personalized and colloquial answers to employee and client queries better than sales representatives. AI agents can automate buyer journeys and resonate with client's extreme emotions. Based on real-time input, it can respond to large volumes of queries across departments.
There are several AI agent frameworks used for client communication. The best ones are Dialogflow by Google, Microsoft Bot Framework, IBM Watson Assistant, Microsoft Semantic Kernel, Langraph, and Crew AI.
AI chatbots often provide templatized and generic responses to somewhat complicated questions. If the user asks a more niche or product-based question, the AI chatbot will not register the query and send a null response.
You need to source, pre-process, and clean training data. The data needs to be a mix of unique terminology, processes, conversations, and customer interactions. Then, it needs to undergo data annotation, data validation, incremental training, testing, and a final feedback loop to rule out outliers and uncertain responses.
Online or web-based payroll portals allow employees to view important salary-related information and make necessary changes to their profile without bothering the HR department.
AI agents are redefining workforce automation and creating supercharged experiences for people worldwide. These agents align with consumer sentiments, frame appropriate replies, and guide them towards more services that the brand has to offer. We are now living in the era of intelligent assistants; the sole motto is not just to generate leads but to work hand in glove with fast-growing AI automation to stand out from competitors.
We hope this list of best AI agents helped you seek the right fit for your business.
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