Microsoft Consulting Services Benchmark Report (2027)

Picking the wrong Microsoft consulting partner costs you twice: you pay specialist rates for a generalist, or you fund a partner's learning curve on your own budget while your Dynamics 365, Power BI, Azure, or Microsoft 365 project slips. The work behind the Microsoft label varies widely, and the firm that moves your ledger into Business Central is rarely the one that tunes a Power BI model, locks down an Azure tenant, or manages your licensing renewals.

This benchmark is written for IT leaders, finance and operations teams, and anyone comparing Microsoft partners before a shortlist call. It compares ten providers in the Microsoft consulting services category using G2's Fall 2026 Grid Report for Microsoft Consulting Services and the project details in verified customer reviews, so you can match a partner to your Microsoft product, project type, and company size.

This Microsoft consulting services benchmark draws on 429 G2 reviews tagged to the category across 10 providers, with data pulled in October 2026.

The data above is based on G2's Fall 2026 Grid Report for the Microsoft Consulting Services category and covers the 10 providers profiled in this report.

How Microsoft consulting providers compare in 2027

Shaligram Infotech and Western Computer lead the Grid. Shaligram Infotech suits smaller firms that want Dynamics 365 bundled with custom development, and Western Computer suits mid-market teams moving to Business Central. Collectiv and Alta Vista Technology fit data and finance teams, while SHI and Coretek fit enterprise licensing and Azure security programs. The table below covers ten providers, ordered by G2 Score from the Grid report.

The table above combines G2's satisfaction ratings from the Grid report with project themes from reviews tagged to the category. Category averages are 94% for likelihood to recommend, team expertise, and ability to execute; 95% for ease of doing business; 96% for level of professionalism; and an NPS of 80. We included providers that run hands-on Microsoft work for clients and have 10 or more reviews tagged to the category.

Which Microsoft consulting providers match your type of project?

G2 reviewers describe six recurring project types. ERP migrations and upgrades point to Western Computer, Alta Vista Technology, and Innovia Consulting. Power BI and Fabric analytics point to Collectiv. Managed Microsoft 365 and Azure administration points to 7 Layer Solutions and Coretek. Commerce and portal integration with Business Central point to Dynamics eShop; CRM customization and custom applications point to Soluzione and Shaligram Infotech; and licensing points to SHI. No single provider leads every project type, so match the row to your project.

Which Microsoft consulting providers fit your Microsoft products and company profile?

Fit depends on two things: the Microsoft product you run and the kind of company you are. The platform view shows how many G2 reviewers tagged each provider to each Microsoft product, and the company profile view shows who actually reviewed each provider.

Which Microsoft consulting providers have documented experience with your Microsoft platform?

For Dynamics 365, Western Computer has the largest base of tagged reviews, followed by Innovia Consulting and Alta Vista Technology. Collectiv, Western Computer, and Alta Vista Technology lead on Power BI. SHI and Western Computer lead on Azure, and SHI, Western Computer, and 7 Layer Solutions lead on Microsoft 365. The table below groups providers by the number of reviews each product tag has.

Deep means 10 or more reviews for the provider are tagged to that Microsoft product. Solid means four to nine tagged reviews, and Emerging means one to three. Tags are based on the product areas G2 reviewers selected when reviewing a provider's Microsoft consulting services.

How Microsoft separates specialists from generalists

Microsoft runs its own program to sort partners by capability. Its Solutions Partner program has six designation pathways, and a partner earns one by scoring at least 70 of 100 points across performance, skilling, and customer success. Skilling counts the people on staff who hold Microsoft certifications, such as Azure Administrator Associate, Azure Solutions Architect Expert, Data Analyst Associate, or Fabric Analytics Engineer Associate, so a designation signals both certified people and measured customer results.

G2 reviews add the other half: what each provider delivered for buyers like you. The table maps each Microsoft product in this report to its pathway and shows which providers have the most G2 reviews tagged to that product.

Microsoft also publishes specializations that sit on top of each pathway, including three for Microsoft Teams under Modern Work. So ask any shortlisted partner which designations and specializations it holds for your product, then check that G2 reviewers describe the same work. For Microsoft Teams consulting services, SHI and 7 Layer Solutions each have five G2 reviews tagged to Teams. For Microsoft Copilot consulting services, G2 reviewers describe Collectiv training teams on Copilot and Copilot Studio, and Coretek applying Copilot access policies.

Which Microsoft consulting providers fit your company size, industry, and region?

Small businesses and startups account for most of the reviewers for Shaligram Infotech and Soluzione. Mid-market companies account for the majority of reviewers for Western Computer, Alta Vista Technology, Innovia Consulting, and 7 Layer Solutions. Coretek and SHI draw the largest share of enterprise reviewers, while Collectiv and Dynamics eShop draw from both small and mid-market firms. The table below shows the full mix for each provider.

Company size counts follow the order small business (50 or fewer employees), mid-market (51 to 1,000 employees), and enterprise (more than 1,000 employees). Counts come from reviewer details on reviews tagged to the category, and not every reviewer reports every detail.

Frequently asked questions about Microsoft consulting providers

Shortlisting a Microsoft consulting partner? These answers can help you find the right match for your team.

Q1. Which Microsoft Dynamics 365 Business Central consultants have the most proven experience migrating a mid-market finance team off QuickBooks without disrupting the month-end close?

Western Computer has the strongest record here. G2 reviewers describe QuickBooks to Business Central migrations with hands-on training, hypercare after go-live, and finance teams that now handle customer and vendor payments in one system. Alta Vista Technology is another option for finance-led ERP work. Ask for a reference with a similar transaction volume and the same close calendar, and confirm who will stay on the project, since some G2 reviewers mention a project manager change mid-project.

Q2. Which Power BI consulting firms are most reliable for rebuilding messy reports into governed data models in Microsoft Fabric while keeping business users trained and adopting them?

Collectiv stands out for this work. G2 reviewers describe Power BI report optimization, data structure rebuilds in Fabric and OneLake, security design for semantic data models, and training for report builders. Western Computer and Alta Vista Technology also have documented Power BI work. Ask for a sample governance model and a training agenda, since some G2 reviewers want training sessions planned in more detail.

Q3. Which Azure consulting partners have documented experience building a new tenant with security operations center monitoring for a healthcare or other regulated organization that can't tolerate outages?

Coretek fits best. G2 reviewers describe building a new Azure tenant with security operations center (SOC) and network infrastructure, and healthcare is the most common reviewer industry for Coretek on G2. 7 Layer Solutions also covers Azure alongside cybersecurity. Ask each partner for references that match the healthcare privacy or defense contractor rules you must meet.

Q4. Which Microsoft 365 managed services providers are most dependable for outsourcing employee onboarding, laptop setup, and cybersecurity for a remote team without building an in-house IT group?

7 Layer Solutions is the closest match. G2 reviewers describe it as managing IT and cybersecurity for a remote-first firm with hundreds of employees, including laptop setup, employee offboarding, and Azure and Microsoft 365 environments. Coretek and Western Computer also support Microsoft environments. For Microsoft Teams consulting services, SHI and 7 Layer Solutions each have five G2 reviews tagged to Teams. Ask about the quarterly review process, because one G2 reviewer wants more proactive technology recommendations.

Q5. Which Microsoft consulting providers can I trust to connect a B2B eCommerce store to Business Central so inventory, pricing, and orders stay in sync in real time?

Dynamics eShop is the most direct fit. G2 reviewers describe business-to-business and business-to-consumer stores, payments, and portals that sync customer, inventory, pricing, and order data with Business Central. G2 reviewers describe their own commerce platform, so ask whether you would run that platform or a custom integration, and who supports it after go-live.

Q6. Which Dynamics 365 CRM consultants have documented experience building customer portals and sales workflows without overpromising on customization for a small organization with limited technical staff?

Soluzione has the most relevant work on record. G2 reviewers describe a Dynamics 365 Sales build, a portal connected to Dynamics CRM with controlled access, and Power Platform work, and one reviewer praises it for not overcommitting on customizations. G2 reviewers also ask for stronger project status updates and user experience testing, so name a project manager and a testing step in your scope.

Q7. Which Microsoft consulting firms suit a startup with no in-house engineers that needs Dynamics 365 integrations, Azure setup, and AI automation delivered by one reliable team?

Shaligram Infotech suits this profile. G2 reviewers include a startup founder and a chief technology officer without an in-house engineering team, and they describe Dynamics 365, Azure, Power BI, mobile, and AI work. G2 reviewers also say discovery and requirements sign-off take time before building starts, so plan for that stage.

Q8. Which Microsoft licensing partners are best for managing renewals and consolidated vendor billing for a mid-sized hospital or manufacturer while keeping per-seat costs below those of a previous reseller?

SHI is the clearest choice. G2 reviewers describe Microsoft licensing renewals, pricing they found lower than with their previous reseller, consolidated vendor billing, and device imaging; healthcare and manufacturing are among the most common industries for G2 reviewers. Request a side-by-side quote for your agreement type and compare it with your current reseller's renewal price.

Q9. Which Business Central consultants are most reliable for ongoing support and custom development on a NAV-to-Business Central environment at a mid-market food or chemical manufacturer?

Innovia Consulting is the specialist to start with. G2 reviewers describe a practice focused on Business Central and NAV, covering support, development, approval workflows, payment files, and training, and food production and chemicals are its most common G2 reviewer industries. G2 reviewers note slower response on development work, so ask for response-time commitments in your service agreement.

Q10. Which Dynamics GP consulting firms have proven experience supporting a SQL-backed accounting system while adding Power BI analytics for a mid-market automotive or construction business?

Alta Vista Technology matches this setup. G2 reviewers describe Dynamics GP and SQL database support, ERP implementations, and Power BI analytics, and automotive and construction are its most common G2 reviewer industries. Alta Vista Technology also serves Sage Intacct buyers, so confirm which team would staff your Microsoft project.

Q11. Which Microsoft Copilot consultants have documented experience training developers on GitHub Copilot and building Copilot Studio agents with clear security controls for a data team?

For Microsoft Copilot consulting services, Collectiv has the most relevant work on record. G2 reviewers describe Copilot training that includes GitHub Copilot and AI agents built through Copilot Studio to automate tasks. G2 reviewers also describe Coretek applying policies that restrict Copilot on a security-sensitive site. Ask for a sample governance policy and the access rules a partner would set before agents go live.

Q12. Which Microsoft consulting providers have the most enterprise experience for companies with more than 1,000 employees that need Azure security work and licensing support without delays?

Coretek and SHI draw the largest share of enterprise G2 reviewers, with six of 10 and six of 11 G2 reviewers who reported company size. G2 reviewers describe Azure tenant, security operations, and network work for Coretek, as well as licensing renewals and procurement for SHI. Ask each for a reference at your company size, since both also serve mid-market buyers.

Q13. Which Dynamics 365 consulting firms have documented experience serving clients in Australia, Europe, or the Middle East when my team works across several time zones?

Start with Soluzione and Shaligram Infotech. G2 reviewers for Soluzione come from Australia, New Zealand, Hungary, Spain, and the United Arab Emirates, and G2 reviewers for Shaligram Infotech come from India, the Netherlands, the United Kingdom, Australia, and South Africa. One G2 reviewer mentions after-hours calls because of time differences, so confirm overlap hours before you sign.

Q14. Which Microsoft consulting partners stay most responsive during a Business Central upgrade when project managers or contacts change mid-project, and the internal team is small?

Western Computer has the most evidence for this. G2 reviewers praise its responsiveness during Business Central upgrades and describe consultants who stayed on for years, though some mention project manager handoffs that created duplicate meetings. G2 reviewers also cite Innovia Consulting's quick attention to issues. Ask for a named backup contact and a written handoff process.

Q15. Which Microsoft consulting providers do buyers recommend most for ease of doing business and clear communication when our team has limited internal IT experience?

7 Layer Solutions scores 100% for ease of doing business and 99% for communication skills, and Dynamics eShop scores 99% for both, against category averages of 95% and 94%. G2 reviewers describe plain-language explanations from teams including Shaligram Infotech, Innovia Consulting, and Western Computer. Ask for reference calls with non-technical staff.

Q16. Who are the most trusted Microsoft consulting providers based on user reviews, and what do chief information officers (CIOs) and IT leaders look for?

Shaligram Infotech ranks first on G2's Fall 2026 Grid Report for Microsoft Consulting Services with a G2 Score of 97, ahead of Western Computer at 96 and SHI at 80. G2 reviewers point to responsive teams, consultants who stay on a project, plain-language explanations, and support after go-live as what builds that trust. CIOs and IT leaders can test those traits in reference calls by asking who staffed the work and how issues were handled after launch.

Q17. How do Microsoft consulting services rates compare across providers, and what should I confirm before signing a statement of work?

Rates depend on the project type, the roles staffed, and how much support continues after go-live. G2 reviewers of SHI describe pricing lower than with their previous reseller, while G2 reviewers of Innovia Consulting say issues that look simple can take longer and cost more than expected. Ask each shortlisted partner to price the same scope, with named roles, fixed-fee or hourly billing, and post-go-live support spelled out.

Your reference call should not be the success story

Every partner on your shortlist can name a client who loved working with them. That is the call they will set up for you, and it tells you very little about what your own project will feel like. Ask for a reference that matches your Microsoft product, company size, and project type, and ask for one that has hit a rough patch.

G2 reviewers across these providers describe where rough patches tend to occur, including project manager handoffs, lengthy discovery before a build, slower response times for development work, and upselling after go-live. Turn each into a question for the reference. Ask who staffed the work, whether the team from the sales process was the team that delivered, and what happened when a contact changed mid-project.

Keep the answers beside the scores, not under them. A Grid Leader and a Niche provider can both be the right fit when the reference’s platform, project, and team size look like yours, and a high score earns the call rather than replacing it.

Licensing often sits alongside consulting, and several providers above also sell Microsoft licensing, so compare Microsoft resellers on G2 before you negotiate.