How to Save Your Assets With Facility Maintenance

Written by Adithya Siva | Oct 27, 2022 10:44:38 PM

There are so many buildings.

No, seriously, lots of buildings. 

But have you ever stopped to wonder about its nitty-gritty details? The amount of work that goes into its everyday functioning? How does staff prevent and repair the damage? 

All of this falls under the topic of facility maintenance. 

Examples of capital assets include machinery, equipment, and expensive electronics. Commercial appliances include boilers, heating, ventilation, and air conditioning (HVAC).

Facility maintenance services are done through facility management software. This software usually integrates with computerized maintenance management systems  and enterprise asset management (EAM)  software to perform facility maintenance.

Building systems must also perform emergency repairs, servicing, carpentry work, hallways, staircases, and parking lots.

While industrial maintenance is used in manufacturing plants and property maintenance is used in residential buildings, facility maintenance applies to commercial buildings. Building maintenance is the only application closely related to equipment maintenance.

Types of facility maintenance

Facility maintenance can be categorized into four groups, whether proactive or reactive. All types of maintenance save money and increase the longevity of assets and building utilities.

Preventive maintenance

Preventive facility maintenance is a routine maintenance planning approach. It’s a proactive way to plan maintenance activities that extend the life of equipment and facilities. It reduces potential downtimes and reactive maintenance to a large extent.

Planned maintenance makes failures less likely and saves time and costs. One example of a preventive maintenance program is regularly scheduled air conditioner maintenance. Monthly servicing ensures that it runs perfectly.

Deferred maintenance

Deferred maintenance is not a maintenance activity; rather, it is the maintenance that should have been performed. If necessary repairs or fixes get deferred until failure, the result is more expenditures. If deferred, low-cost services can double or even triple their actual cost.

Predictive maintenance

Predictive maintenance uses advanced tools to evaluate asset performance in real time. The internet of things (IoT) allows different assets and systems to connect and work together to provide insights on which require servicing and which don’t.

Predictive maintenance examples are sensors, oil analysis, and thermal imaging.

For example, air conditioners can be fitted with a leak detection sensor that sends warnings to get it serviced before an actual leak occurs.

Corrective maintenance

This is the most common type of maintenance while creating a facility maintenance plan. It refers to typical repair work such as drainage problems, light fuses, roofing issues, or HVAC systems.

Corrective maintenance is a daily part of facility operations whenever something fails or doesn’t work as it should. It’s a reactive form of maintenance, and its downside is that teams don’t get to perform maintenance in a proactive manner. It impacts both time and cost.

Who are facility maintenance workers?

Facility maintenance workers help boost productivity and cut costs.

Their work involves organizing proactive, reactive, and preventive maintenance work orders and staying on top of maintenance, repair, and operations (MRO).

Facility maintenance workers report to a manager responsible for setting up and scheduling inspections for assets and equipment. This could also include unscheduled breakdowns, during which they would take note of the problem, evaluate work order management, and create standard operating procedures for the department to follow.

Types of facility maintenance workers

There are three facility maintenance workers: the facility manager, the property manager, and the maintenance technician.

1. Facility manager

A facility manager ensures the well-being of the employees and overlooks employee benefit policies within the office premises. They are responsible for workplace administration, employee productivity, and safety. In residences, the facility manager supervises the welfare of residents of an area while enforcing beneficial policies.

A facility manager must create proper janitor schedules, test fire safety protocols, and systems, provide emergency services, and assign technician work requests. The manager’s role covers multiple aspects to improve every area of liveability within a building regarding function and safety.

Facility managers perform two sets of roles: strategic and operational:

  • Strategic: This requires the facility manager to assist clients, customers, and users in understanding how the decisions inside a building affect services, safety, and the business itself.
  • Operational: Facility managers are responsible for operations management, overall building safety, and habitability and strive to provide a safe, supportive environment for employees to work in.

Some other responsibilities of a facility manager include:

  • Conducting recreational activities 
  • Ensuring a harmonious environment for professionals or residents
  • Contracting agreements with vendors or service providers for maintenance
  • Overseeing parking, cleaning, and catering requirements.
  • Ensuring that basic utilities like water, electricity, and heating are in place

2. Property manager

A property manager is a professional who supervises real-estate properties for potential investments or agencies. Property managers might work for private firms or freelance as real-estate agents responsible for rentals, showings, and open houses.

Owners appoint property managers as caretakers to oversee daily operations in their absence. It is their duty to maintain the property to retain its nominal value in the market. Some other responsibilities of a property manager include:

  • Listing out properties on the web to engage with tenants
  • Having in-depth knowledge of rental agreements and local, state, and federal laws.
  • Running credit and background checks on tenants
  • Managing onboarding, house transfers, move-outs, and property inspections 
  • Scheduling quarterly maintenance of property and appliances
  • Responding to tenant complaints regarding the property and taking proper action

3. Maintenance technician

While the facility manager ensures that a building is clean, safe, and useful, the technician is responsible for conducting building walkthroughs and performing preventive maintenance and repairs on important assets and HVAC units. Technicians usually have an HVAC certification.

A maintenance technician works closely with the facility manager to see that equipment doesn’t have defects and that repairs are done on time. This person can be tasked with something simple like changing a light bulb to calibrating complex ventilation machines.

Facility maintenance applications

You’d be surprised by the applications of facility maintenance management. Ranging from commercial buildings to hospitals, facility maintenance has a lot of real-world uses.

  • Hospitals require facility maintenance since there’s a lot of work done in different departments daily. Facility maintenance is crucial for hospitals to ensure their building meets compliance such as the Occupational Health and Safety Administration (OSHA). 
  • Warehouses and distribution centers use heavy machinery and equipment. With complex machinery involved, facility maintenance is essential for a smoothly-run warehouse.
  • Commercial buildings like offices and large information technology (IT) parks require operations to be run efficiently. Buildings must guarantee that the machinery they use regularly is fully functional and can provide a comfortable and productive work environment for office employees.
  • Colleges are also large-scale, like hospitals. College campuses have many buildings, and facility maintenance ensures that the faculty and students are comfortable and safe. Facility maintenance tasks in a college include pest control and maintenance of classroom furniture.

How to automate and streamline facility maintenance

Ensuring a safe and sound environment around your facility is key. In some cases, the facility maintenance operations of a property might be outsourced to a third-party enterprise that levies an additional charge for its vendor services. It doesn’t matter what the procedure is, facility maintenance is crucial in keeping a property clean, beautiful, and organized.

Here are a few ways you can streamline your facility maintenance operations at your facility:

  • Using facility maintenance software: Facility maintenance software allows you to track and manage vendor operations on a centralized platform. From the detailed contract to performance management to expense reports, you can seamlessly manage your maintenance services without any silos. You can adjust vendor schedules, inventory, and workloads according to incurring demand.
  • Charting a procedure framework: Having a detailed framework comprises making a central repository of guidelines that can be accessed by everyone involved in maintenance operations. An emergency checklist as an inclusion prevents sudden outages or hazards. It also trains maintenance specialists on safety protocols and environmental practices while carrying out operations.
  • Proactive property inspections: It becomes much easier to maintain a property when you are punctual in inspections. Holding monthly inspections helps control your expenses, optimize vendor bandwidth, and prevent mishaps like robbery or building encroachments.

    If your workers spend the majority of their time catering to service tickets, chances are they won’t refer to any documentation or calendars. Service tickets are never met with timely inspections, which results in the potential degradation of property. All of this can be eliminated by setting proactive inspections.
  • Managing ledgers, reports, invoices, and agreements: Rental agreements, invoices, and other reports are necessary to record maintenance operations completed from the vendor's end. A lack of proper bookkeeping can lead to confusion while allocating the budget, reducing returns.

Facility maintenance vs. facility management

Facility maintenance and facility management are usually interchangeably used, but differences do exist between the two.

Facility maintenance is an aspect of facility management that focuses on inspecting assets, machinery, tools, and utilities. The facility managers of a building make use of facility maintenance through planning, managing daily operations, and regular equipment audits.

Facility management, on the other hand, encompasses the former. Facility managers need to oversee the maintenance of the entire building, put together and manage an entire maintenance team, optimize office space, and keep track of inventories. They need to be on top of any task that involves a building’s functionality.

Examples of facility management are:

  • Creating and handling contracts to manage third-party vendors for security, cleaning, or landscaping
  • Choosing and implementing a facility management software
  • Creating and managing budgets for the whole building
  • Coming up with strategies to reduce building energy use
  • Ensuring compliance

Facility maintenance examples are:

  • Changing light bulbs
  • Regular cleaning
  • Frequent building inspections

Advantages and disadvantages of facility maintenance

Facility maintenance provides many advantages to buildings and commercial spaces alike. Some of these are:

  • Improved efficiency: Since operations improve daily, facility management ensures that the equipment and assets function as they should.
  • Increased lifespan of assets: Frequent maintenance of assets guarantees that the building operates without hiccups and, in turn, increases its overall lifespan.
  • Overall satisfaction: If building tenants are satisfied, they are likely to be more productive, work better, and provide better results for a business.
  • Focus shift: Since facility maintenance allows workers to focus more on other building areas, they can concentrate on investing in other technologies and scaling.
  • Reduced expenditures: Because facility maintenance ensures that the space has whatever is required to function normally, nothing extra is required. Organizations can save lots of money and improve profits.

While highly advantageous, facility maintenance does have some setbacks. Here are a few of them:

  • Loss of control: There could be a clash between the property manager and the facility manager due to a lack of understanding of their roles.
  • Cost: Facility maintenance is not an affordable option for smaller businesses since they can’t afford the pricing of a dedicated facility manager, facility management software, and a technician.
  • Reduced security: Facility maintenance requires managers to involve themselves in various corners of space to ensure high optimality. This presents the danger of security and confidentiality issues.

Certifications for facility maintenance

Facility maintenance jobs don’t require a full degree. Instead, a person can undergo a domain-specific certification program as a facility maintenance professional. It’s also a versatile career option if you have a bachelor’s degree in business, engineering, facility, or information management.

You can invest in some of these certification options to differentiate yourself from the crowd in the facility management domain.

    1. The Facility Management Professional (FMP) Certificate program: Affiliated with the international facility management association IFMA, this certification program is a fit for professionals with little to no prior knowledge of facility management.
    2. Certified Facility Manager (CFM) credential: This course is one of the most prestigious programs on facility maintenance. Pursuing this course sets an industry benchmark of expertise. It trains an individual on 11 core modules, with the fee ranging between $550 (for IFMA members) to $815 (for non-members).
    3. The Facilities Management Certificate (FMC): This certification is a Bootcamp that provides core knowledge of building facilities' design, operation, and maintenance. It is a flexible, self-paced program that is granted by the building owners and managers institute international (BOMI) and costs $225
    4. HVAC Certification: This certification is a license-based entrance exam that you need to appear for. To determine the valid license for your area, you must search [your state] + HVAC license regulations.

Facility maintenance: It's crucial!

For a building to function well, facility maintenance is absolutely necessary. While it does have some disadvantages, such as cost, it applies to buildings of all sizes and industries, such as hospitals, real estate, and educational institutions. When done right, facility maintenance contributes to the longevity of assets and other equipment.

Track, manage and streamline your with proprietary expenses seamlessly by learning more about property management.